Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with Ad Lucem Apparel. Because many of our products are created especially for you using print-on-demand fulfillment, production and shipping work a little differently from traditional retail. This Shipping Policy explains how orders are produced, shipped, and delivered when you purchase from our store.

1. Order Processing and Production

Our apparel and other print-on-demand products are made after your order is placed.

Orders must first be processed and produced before they are shipped. Production times may vary depending on the product, order volume, fulfillment location, and seasonal demand.

Once your order has been completed and transferred to the shipping carrier, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that production time and shipping time are separate. Delivery estimates begin after your order has completed production and has been shipped.

During holidays, product launches, sales, or other periods of unusually high demand, processing and production may take longer than usual.

2. Domestic Shipping — United States

Shipping options and estimated delivery times available for your order will be displayed at checkout.

Shipping costs are calculated based on factors that may include:

  • Product type and quantity

  • Shipping destination

  • Fulfillment location

  • Package weight

  • Selected shipping method

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

3. International Shipping

Ad Lucem Apparel may offer international shipping to select countries and regions.

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout when international delivery is available for your destination.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country. These charges are determined by local authorities and are not included in our shipping charges unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

4. Multiple Shipments

Because print-on-demand products may be produced at different fulfillment facilities, items from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments after purchase.

5. Order Changes and Cancellations

Print-on-demand orders may enter production shortly after they are submitted.

Because each item is made specifically for your order, we cannot guarantee that an order can be changed or canceled once production has begun.

If you need to request a change or cancellation, contact us as soon as possible at hello@adlucem.store. We will make every reasonable effort to assist you, but cancellation or modification may not be possible after an order has entered production.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout. Once an order has entered production or has shipped, we may be unable to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if the order must be reshipped.

7. Delayed Shipments

Occasionally, production or shipping delays may occur due to circumstances outside our control, including:

  • High order volumes

  • Carrier delays

  • Severe weather

  • Holidays

  • Customs processing

  • Supply or production interruptions

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

Once a package has been shipped, carrier tracking information generally provides the most current delivery status.

8. Lost, Damaged, or Incorrect Orders

We want your Ad Lucem Apparel order to arrive in good condition.

If your order arrives damaged, contains an incorrect item, or has a manufacturing or printing defect, please contact us at hello@adlucem.store as soon as possible.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item and, when applicable, the shipping packaging

If tracking shows that your package has been delivered but you cannot locate it, first check the delivery area, household members, neighbors, or building management and contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will review the situation with you.

9. Returned-to-Sender Packages

Packages may be returned to the fulfillment facility because of an incorrect or incomplete address, an unclaimed shipment, or unsuccessful delivery attempts.

If your order is returned to sender, please contact us at hello@adlucem.store so we can review the available options.

Additional shipping charges may apply when a package must be reshipped because of an incorrect address supplied at checkout or because the package was not claimed.

10. Shipping Restrictions

We may be unable to ship to certain countries, territories, military addresses, P.O. Boxes, or other destinations depending on the product and fulfillment carrier.

Available shipping destinations are determined during checkout. If shipping is unavailable to the address entered, you will be notified before completing your purchase.

Certain products may also be subject to carrier, customs, export, or transportation restrictions.

11. Returns and Refunds

Shipping issues involving damaged, defective, incorrect, or lost merchandise may be handled differently from general returns.

Please review the Ad Lucem Apparel Refund Policy for complete information regarding returns, refunds, replacements, and eligibility requirements.

12. Contact Us

If you have questions about your order, shipment, or this Shipping Policy, please contact us:

Ad Lucem Apparel
Email: hello@adlucem.store

When contacting us about an existing order, please include your order number so we can assist you more efficiently.